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The primary goal of this role is to ensure guests have a pleasant experience staying in Iskandar Residence. You need to provide value-added service and information to respective customer in a courteous, attentive and service-oriented manner.
Job Responsibilities:
- Attend customer enquiries/complaints, provide appropriate solutions/alternatives; follow up to ensure resolution
- Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction
- Ensure homestay unit ready to rent
- Manage homestay booking in multiple platforms
- Manage transaction UHA mini mart
- To attend other duty when required by manager
Job Requirements:
- Strong communication skills, with verbal proficiency in Malay & English, Mandarin is a plus
- Customer orientation (ability to adapt/respond to different types of customer behavior)
- Basic computer skills
- Minimum diploma in any field
- Any prior experience in a similar role is a plus
Job Type: Full-time
Salary: RM2,000.00 - RM2,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
- Night shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
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